Streaming Video and Audio Hosting

During business hours, new accounts are usually set up within a few minutes of order submission. After business hours, setup may take a few hours.

Yes, you will be able to access your domain with or without the "www." For example, you can access your domain name by going to "www.yourdomain.com" or "yourdomain.com".

Yes, you can password protect specific directories within your website. You can assign unique usernames and passwords to each directory to control access.

Yes, certainly. The charge for upgrading is merely the difference in hosting fees between the old account type and the new account type. You are issued a pro-rated refund for unused time under the old account type, and billed for a new period at the new rate. There is no fee for upgrading or downgrading.

Once the transfer has been submitted, it can take anywhere from 4 to 24 hours. Usually this is much closer to 4 hours. It usually depends on the time that your request is received at your registrar. Your domain is set up immediately on our servers. It is the timing at the registrar that will determine how long it takes for the transfer to be "visible."

We have strict policies against spamming and bulk e-mail. Users who spam via e-mail, newsgroups, etc. are not allowed on our Web servers. If we receive complaints of spamming and bulk e-mail, we will remove you from our network.

We will answer any questions and help fix any problems related to your Web hosting account. We will provide 24/7 support for all services and features that we offer. Stream Racks does not provide technical support for software or services provided by third parties.

Please understand that our #1 priority is to keep our servers in perfect operating condition so they will remain up and running at all times. If any account jeopardizes our server or network, we will address this problem as soon as possible. A website is considered to be using "excessive amounts of resources" when the website uses 10% or more of our system resources for 60 seconds or longer. There are numerous problems that could cause such problems including: CGI scripts, FTP, HTTP, etc. We reserve the right to suspend any hosting account that we feel is jeopardizing our network.

Not at all. Stream Racks does not place any advertisement on your site whatsoever. No banners, no annoying pop-ups, nothing.

Upon activation of service, your first month's premium will be prorated base on date of service. Prorate is calculated from the date of activation through the end of the current month plus your selected billing cycle. We will send invoices out on the 1st of each contract month via e-mail. If payment is not received within 10 days after the invoice date, your account will be suspended and a follow-up reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days and you have not contacted us to make other arrangements, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.

Yes, we accept Checks and Money Orders. Your account will be set up once we receive the payment.

Stream Racks users can view or change their account information easily and immediately at any time through our secure billing interface

If there is anything we can to do to keep you as a customer, please let us know. To cancel your account, please contact our sales team, business days, 9:00AM - 5:00PM EET and we will assist you with the cancellation process.